Returns, swaps and refunds
Last updated: 11 November 2026
You pay only when the parcel is in your hands, so most problems can be solved at the door. Before paying, check that the package is intact and that it holds the right book. For everything after delivery, call or message the number our manager called you from — please save it when you get the confirmation call.
| Situation | What to do | Refund |
|---|---|---|
| You changed your mind before dispatch | Tell the manager on the confirmation call, or call back the same number. Cancellation is free. | Nothing was paid, so nothing to refund |
| The parcel looks damaged at delivery | You may refuse it at the door and not pay. Then call us and we send a new copy. | Not needed — you paid nothing |
| You no longer want the book after receiving it | Within 10 days of receipt, call or message the manager's number. Return the copy unused, without writing or marks. Return postage is paid by you. | The book price, within 7 working days of the copy reaching us |
| Pages missing, misprinted or torn | Call within 10 days and send a photo of the fault if asked. We collect the copy at our cost. | A free replacement, or the full price plus delivery if you prefer |
| Something else went wrong | Describe it on a call or message to the manager's number. | We reply within 7 days with a solution |
01How the money comes back
Refunds are paid by UPI or bank transfer to the account you name on the call. No deductions are made except return postage for a change of mind.
02Your legal rights
This policy adds to, and never limits, your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If a dispute is not settled with us, you may approach the consumer commission of your district.